Terms of Service

01The agreement

These terms apply when you use Plug — whether you hold an account and sell things, or you buy something from someone who does. Using Plug means you accept them. If you do not, do not use it.

Plug is the platform. The creator is the seller. When you buy something, your contract for that product is with the creator, not with Plug.

02Accounts

You must be 18 or over to hold a Plug account, as a creator or as a customer. Someone under 18 can still buy as a guest, with a parent's or guardian's permission. One person, one account, real information. You are responsible for what happens under your account and for keeping your password to yourself.

A customer does not need an account to buy — an email address is enough. You can create one afterwards to keep your library in one place.

Plug can suspend or close an account that breaks these terms. Where it is reasonable to give notice first, it will be given.

03What Plug provides

A storefront at your own handle, a way to list digital products and links, storage and delivery for the files you sell, and a record of who bought what.

Plug does not promise the service will be uninterrupted or error-free, and may change or remove features. It is not a backup service and it is not an archive.

04Payments, fees and payouts

Payments are processed by Stripe. Card details go into Stripe's own payment form; Plug never sees or stores a card number.

Each creator sells through their own Stripe account, connected to Plug. The creator is the seller and the merchant of record: the charge is made on their account, under their name, and the money goes to their Stripe balance. Plug never holds it.

For now, selling priced products is open to creators based in the United States, with a US bank account and ID. Anyone can buy from a Plug storefront.

A creator who connects an account also agrees to Stripe's terms for connected accounts, and authorises Plug and Stripe to take Plug's fee from each sale, issue refunds, and respond to disputes on that account.

Plug's fee is 5% of each sale on Free, 3% on Elite and nothing on Pro. Stripe's own processing fee is separate, and Stripe charges it to the creator's account.

When a payout arrives is up to Stripe, not Plug. It can be delayed by identity checks, reviews, disputes or holds Stripe applies.

Creators are responsible for working out, collecting, reporting and paying the taxes on their own sales and income, except where Plug or Stripe expressly collects an amount. Plug does not give tax advice.

05Paid plans

Elite is $12 a month or $120 a year. Pro is $50 a month or $500 a year.

A paid plan renews automatically at the interval you chose, charged to the card on file, until you cancel. You can cancel at any time from Settings; the plan then runs to the end of the period you have paid for, and is not refunded part-way through unless the law requires it.

Switching plan takes effect immediately, and the difference is prorated. If a renewal payment fails, Stripe retries the card; if it keeps failing, the plan ends and the account returns to Free.

When a paid plan ends, its features keep working for 7 days, then your storefront shows the Free version. Your settings are kept, so resubscribing brings them back. If your files are over the new plan's storage allowance, new uploads stop; if they are still over it 30 days later, your newest products are removed until the rest fit, and their buyers get the usual 30 days to download. You're warned before you downgrade, in your dashboard and by email.

06Refunds and disputes

Each creator chooses a refund policy, and it is shown on their products, at checkout and on the payment page. Before paying you tick a box agreeing to it, and to the download being delivered straight away — which, for a digital purchase, is how you consent to giving up a right to cancel once delivery has started. Nothing here removes a refund right the law gives you regardless.

Refunds are the creator's decision, and they can refund any sale. A fully refunded purchase stops being downloadable. When a creator fully refunds a sale, from Plug or from their Stripe dashboard, Plug returns its fee as well.

Plug records when each purchased file is downloaded. If a charge is disputed, Plug gives Stripe the order record — the policy agreed to and when, the delivery, and the download history — so the dispute can be answered.

Please contact the creator, and then support@plugapp.co, before disputing a charge with your bank. A creator is responsible for the refunds, disputes and chargebacks on their own sales, and the fees that come with them.

07What a creator agrees to

• You own what you sell, or you have the rights to sell it.
• What you list is what you deliver — the description matches the file.
• You handle your own customers: their questions, their problems, their refunds.
• You follow the law that applies to you, including your own tax obligations.
• You keep your own copy of everything you upload.

08Rights in what you sell

Plug does not check up front that you own what you list. Requiring proof before publishing would make the product unusable and would not stop anyone determined.

Instead, listing something is a binding promise that you have the right to sell it. That promise is what Plug relies on, and breaking it is a breach of these terms.

You keep ownership of your own work. You give Plug only the permission it needs to host it, show it on your storefront and deliver it to the people who buy it — nothing more, and it ends when you remove the product or close your account.

If someone reports that your listing is not yours, Plug may ask you for evidence and may remove the listing while it looks. Repeated infringement ends the account.

09Copyright complaints

If something on Plug infringes your copyright, write to support@plugapp.co with: what the work is, where it is on Plug, how to reach you, and a statement that you believe in good faith the use is not authorised and that what you are telling us is accurate.

Plug will look at credible reports and remove infringing material. The creator will be told, and can respond.

10Buying and delivery

A purchase gives you a personal right to use the file for yourself. It does not let you resell it, redistribute it, or pass it on, unless the creator says otherwise.

Delivery is a link sent to the email address you gave at checkout, and the same items stay available in your library. Download links expire and can be requested again.

Digital products are delivered immediately, so they are generally not refundable. If something is wrong — the file is broken, or it is not what was described — contact the creator first, and support@plugapp.co if you get nowhere.

11Plans and storage

Each plan comes with an amount of file storage. On the free plan that is 100 MB in total across all your products; paid plans are larger. The allowance counts the files you have attached to products, and deleting a product gives the space back.

Plans, allowances and prices may change. If a change would reduce what you already have, you will be told before it takes effect.

12What you may not do

• Sell anything you do not have the right to sell.
• Sell anything illegal, or anything that sexualises minors.
• Use Plug to deceive people — false listings, fake claims, products that are not what they say.
• Break, overload, or probe the service, or try to reach data that is not yours.
• Use Plug to send spam, malware, or anything designed to harm the person who downloads it.

Plug may remove content or close an account for any of these, and may do so without notice where there is a risk to someone.

13Disclaimers and liability

Plug is provided as it is, without warranties of any kind, to the fullest extent the law allows.

Plug is not liable for indirect or consequential loss, for lost profits, or for lost data. Where liability cannot be excluded, it is limited to the amount you paid Plug in the three months before the claim.

Nothing here excludes liability that cannot lawfully be excluded.

14Ending it

You can stop using Plug and close your account at any time by writing to support@plugapp.co.

Closing your account takes your storefront down. Purchases people already made remain theirs, and Plug keeps the minimum record needed to honour them.

15Changes to these terms

These terms will change as the product does. The effective date at the top changes with them, and account holders are told about anything material before it applies.

16Contact

Write to support@plugapp.co.

Plug is operated at plugapp.co.