Trust & safety
How Plug handles money, files and ownership
The parts worth understanding before you sell something through a platform you didn't build.
Payments go through StripeCard details go into Stripe's own payment form and never reach Plug. Each creator sells through their own Stripe account, so the money goes straight to them — Plug takes its fee at the moment of sale and never holds a creator's funds.
Files are delivered privatelyUploads sit in private object storage, never behind a public URL. A download is only issued after Plug confirms a valid purchase record, and the link it hands out is signed and short-lived.
Creators own their workYour content, customers and pricing are yours. Templates frame what you make rather than branding it as ours, and switching template never asks you to re-enter your content.
Clear limits on what can be soldPlug does not check up front that you own what you list — requiring proof before publishing would not stop anyone determined. Listing something is instead a binding promise that you have the right to sell it, and breaking that promise breaks the Terms. Unlawful products, anything that sexualises minors, deception, piracy and malware are not permitted, and a credible report can get a listing taken down while it is looked at.
Plug is in active development and this page describes intended behaviour, not a contract. The Terms and Privacy Policy are the binding documents once published.